Systems Application Associate
$67,142–$82,659 year
On-site · Syracuse, New York, United States or Norcross, Georgia, United States
Job Summary
Systems Application Associate to support daily administration, maintenance, and operation of business applications across production and non-production environments, with focus on learning, collaboration, and service excellence. Responsibilities include monitoring application health, troubleshooting incidents, supporting builds, testing and deployments, applying patches and configuration changes, collaborating with vendors and IT/business stakeholders, supporting system integrations, performance tuning, participating in upgrades and continuous improvement, maintaining documentation, and providing end-user support (including warehouse and office staff) with after-hours/on-call rotations as needed. Requires an associate or bachelor’s degree in IT/CS or related field (or equivalent experience) and 3–5 years in application/IT support; familiarity with Windows, basic networking, and exposure to Unix/Linux/databases is beneficial; strong communication and customer-service skills are essential.
Required Qualifications
- Associate degree or bachelor’s degree in information technology, computer science, business information systems, or a related field preferred; equivalent combination of education, technical training, or relevant work experience will be considered.
- 3–5 years of experience in application support, IT support, help desk, systems support, or a related technical role preferred.
- Basic understanding of business applications, system administration concepts, and software support processes.
- Familiarity with Microsoft Windows environments, basic networking concepts, and troubleshooting techniques; exposure to Unix/Linux, databases, or enterprise applications is a plus.
- Exposure to application testing, deployments, configuration changes, or documentation in an academic, internship, or professional setting is beneficial.
- Demonstrated ability to learn new systems, follow established processes, and work effectively under guidance from senior team members.
- Strong customer service, teamwork, and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
- Effective written and verbal communication skills, including the ability to document issues, resolutions, and procedures clearly.
- Ability to manage multiple tasks, stay organized, pay close attention to detail, and meet deadlines in a fast-paced support environment
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