Systems Analyst - Technical Support
Remote · Ottawa, Ontario, Canada or Toronto, Ontario, Canada
Job Summary
The Systems Analyst - Technical Support will diagnose and resolve complex system-related issues across software, hardware, and integrated building technologies. This role involves providing first-line technical support and guidance for CCTV, Access Control, and Intercom systems, as well as conducting root cause analysis for recurring issues to develop mitigation strategies. Additional responsibilities include maintaining detailed records of support interactions, supporting system upgrades, and analyzing system performance to drive process improvements. Candidates must have a Bachelor's degree or equivalent experience and 3–5 years in a technical support role, with strong technical proficiency in relevant technologies.
Required Qualifications
- Bachelor’s degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related discipline.
- 3–5 years of progressive experience in technical customer support, system analysis, or a similar role within a technology-driven organization.
- Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, Intercom systems.
- Strong understanding of IP networking, PoE devices, structured cabling, and system integrations.
- Experience working with ticketing platforms and collaborative platforms (e.g., Confluence, Slack).
Desired Qualifications
- Experience working in Smart Building, IoT, or related industries.
- Bilingual (English/French), especially for servicing Quebec-based clients.
- Familiarity with the multifamily residential market or property management operations.
- Certifications in Salto Access Control, Hanwa CCTV, Hikvision CCTV, Unifi Networks.
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