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Systems Analyst II
On-site · Newport, Wales, United Kingdom
Job Summary
As a Systems Analyst II, you will collaborate with cross-functional teams to implement, maintain, and optimize critical business systems. You’ll gather requirements, design solutions, and lead the configuration, testing, and deployment of system enhancements while ensuring compliance with corporate standards. You will provide technical guidance to resolve complex issues and drive continuous improvement initiatives, with experience in enterprise platforms such as SAP, ServiceNow, and Oracle. Strong knowledge of the software development lifecycle (SDLC), project management methodologies, and effective communication with stakeholders across levels is essential.
Required Qualifications
- Advanced Degree with no prior experience, or Bachelor's Degree plus 2 years of experience in systems analysis, business analysis, or similar technical role
- Preferred Fields of Study: Computer Science, Information Systems, Business Administration, Engineering or related field
- Additional relevant certifications (e.g., ITIL, ServiceNow, SAP, Agile) preferred
- Strong understanding of software development lifecycle (SDLC) and project management methodologies
- Demonstrated ability to gather, analyze and document business requirements
- Excellent analytical and problem-solving skills with attention to detail
- Strong verbal and written communication skills to interact with all levels of stakeholders
- Experience with enterprise systems like SAP, ServiceNow, Oracle, or similar platforms
- Knowledge of IT service management practices and change management processes
- Proficiency in Microsoft Office suite and relevant technical tools
- Ability to work independently and as part of a team
- Experience in regulated industries (e.g., GxP, FDA, SOX) preferred
- Experience mentoring team members and providing technical guidance
- Ability to manage multiple projects and priorities effectively
- Flexibility to support operations outside standard business hours occasionally
- Foreign language skills may be beneficial
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