Systems Analyst - II
On-site · Cary, North Carolina, United States
Cary, North Carolina, United StatesOn-siteContractEntry LevelAssociates DegreeUnknown
Type
Contract
Level
Entry Level
Education
Associates Degree
Company size
Unknown
Job Summary
As a Systems Analyst II at America Networks, you will provide technical and analytical support for UCCaaS customer repair tickets and MACD requests, including billing reconciliation. Responsibilities include troubleshooting UCCaaS repairs and processing MACD requests using Cisco Call Manager and Cisco Unity. The role requires strong interpersonal skills, excellent verbal and written communication, and a passion for customer service, as you will interact with UCCaaS customers and account teams.
Required Qualifications
- Customer service experience
- Voice/VoIP support experience
- Knowledge of Cisco Call Manager
- Knowledge of Cisco Unity
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