Systems Analyst I
On-site · Germantown, Maryland, United States
Job Summary
Systems Analyst I role providing IT support for Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP systems. Responsibilities include troubleshooting applications and operating systems, conducting remote support sessions and software deployment/patching, monitoring systems and networks, managing IT assets, documenting technical procedures, participating in after-hours on-call rotation, and maintaining processes within audited environments. Required skills include Windows 11/Server administration, Office 365, networking (TCP/IP, LAN/WAN), Active Directory, MDM tools (Intune, LogMeIn), endpoint security, cloud platforms (Azure, AWS), familiarity with JIRA and scripting (PowerShell, Python, Bash), strong customer service, and CompTIA Security+ (or in progress). Location is Germantown, MD with on-site work. Also noted is local candidate requirement and no sponsorship.
Required Qualifications
- 1–3 years of IT support, desktop management, or systems administration experience
- Strong problem-solving and troubleshooting abilities with self-motivated approach and teamwork
- Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals (TCP/IP, LAN/WAN, switching and routing)
- Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
- Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
- Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
- Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
- Ability to work in audited environments and follow established processes, conduct remote support sessions, and manage technical documentation
- CompTIA Security+ certification or in progress
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