Systems Analyst

Job Summary

Required Qualifications

• •Working knowledge of database structure language and ability to demonstrate SQL query skills
• •Excellent verbal and written communication skills with an ability to translate business requirements into User Stories and to provide corresponding technical requirements
• •Experience in drafting technical design proposals for system enhancements or replacements
• •Proven ability to effectively communicate directly with Business Owners and Internal and External Customers
• •Demonstrated ability to understand, predict and avoid downstream impact to changes to integrated systems and applications, understanding of when to get other teams engaged at integration points
• •Excellent ability to converse with vendors and external resources to maintain professional business relations in the support of our systems
• •Experience in creating training documents and training programs and ability to teach a session to both non-technical business users and technical IT resources
• •Ability to lead a High Severity incident call, taking the lead role in communicating, diagnosing issue, and resolving issue and following up with Root Cause Analysis
• •Track issues and action items to resolution using Service Now and VTFS
• •Communicate progress during daily Stand-Up's or SCRUM's and provide weekly updates/metrics to leadership on assigned tasks
• •Actively contribute to process and workflow improvements
• •Position will be on-call and will need to work some weekends or after hours to ensure a high level of support for the application
• •Domestic travel may be required

Desired Qualifications

• •BS Computer Science, MIS, Engineering degree or equivalent technical experience and IT certifications
• •Cultural fit as a team player with positive attitude and strong interpersonal skills - must also be able to work independently
• •Strong problem solving and analytical skills
• •Able to identify risks, address issues and follow change management policies
• •General knowledge and experience of SDLC and ITIL standards with application implementations, software upgrades, and hardware refreshes
• •Previous experience in a client facing role. Proven track record of customer interaction and support
• •Ability to learn new technologies quickly
• •Demonstrated organizational skills, ability to set priorities, coordinate multiple tasks simultaneously with strong attention to details
• •Experience in updating Windows Operating Systems
• •Knowledge of Jira or similar IT Incident/Change management systems
• •Knowledge of VTFS or TFS (code repository)
• •Demonstrated ability and experience in providing support on business applications in the following areas: Programming Languages - C#, VB.Net, JAVA, .XML
• •DBMS - Oracle 9.x/10.x and/or Microsoft SQL Server
• •Powershell
• •Working knowledge of LAN, VLAN and Wireless Network systems and experience with each
• •Some (1 - 3 years) experience or demonstrated competency at a competent level with Point of Sale System support and peripheral device configuration and maintenance (i.e. printers, scanners, cameras, time clocks, credit/payment devices, etc.)
• •Preferred to have some experience with Omnico (aka Mantra) Freedom POS, Micros 9700, Micros Simphony or other Culinary POS systems
• •Preferred to have some experience with Ticketing and Reservations software
• •Some experience (1 - 3 years) or demonstrated competency at an expert level working directly with credit providers
• •Some theme park experience is a plus
• •Experience supporting mobility applications is a plus