Systems Analyst
On-siteOntario, Canada or Manitoba, Canada
Job Summary
Systems Analyst responsible for Level 2/3 application and systems support for Club Digital and Integration. Tasks include troubleshooting incidents via ticketing, installation, configuration, deployment and administration of enterprise digital web applications and integrations; testing, validating, and deploying enhancements; creating and updating documentation; ongoing system maintenance and monitoring aligned with SLAs; collaborating with business users, IT teams, and external vendors; working independently while continuously learning and exploring new technologies; identifying and implementing solutions to improve system stability and operational efficiency; ensuring escalation procedures are followed and documenting exceptions; participating in on-call support as part of a shared rotation.
Required Qualifications
- Post-secondary education in Information Technology or a related field
- 2–3 years of hands-on experience in application or production support roles
- Experience supporting Digital Web applications, Mulesoft, Control-M
- Hands-on experience supporting Java applications in containerized platforms such as OpenShift (Kubernetes)
- Troubleshooting Linux-based workloads and SQL-backed applications
- Familiarity with Microsoft Server (2016/2019/2022) and Windows 11
- Strong troubleshooting skills across Windows, Linux and Azure/AWS environments
- Hands-on experience with Windows Server IIS, Linux (RHEL preferred)
- Experience deploying applications, web service and configuration changes
- Ability to read and interpret logs, XML and JSON and integration payloads
- Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps or similar)
- Experience with monitoring and support tools such as Pingdom, Dynatrace, SCOM, and Twilio
- Understanding of networks and networking components
- Exposure to the full development lifecycle is an asset
- Strong customer service mindset
- Excellent organizational, communication, and time management skills
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