Systems Administrator - Work from home
RemotePhilippines
Job Summary
Administer, maintain, and provide advanced support for core IT systems, including Google Workspace, Slack, remote desktop environments, and business-critical applications. Deliver Level 2 and Level 3 technical support by diagnosing and resolving hardware, software, network, application, and user access issues. Manage the full user lifecycle, including account provisioning, permissions, onboarding, and offboarding. Configure, maintain, and troubleshoot booking and practice management systems while liaising with third-party vendors to minimize disruption. Monitor system performance, security, and reliability through proactive patch management, backups, and documentation. Act as the primary IT resource for 150 staff across multiple locations, prioritizing requests and providing end-user training. Work remotely Monday through Friday from 7:00 AM to 4:00 PM PHT with an HMO including two free dependents.
Required Qualifications
- Minimum 5+ years' experience in systems administration, infrastructure support, IT support, or a similar senior technical support role
- Strong hands-on experience administering Google Workspace, Slack, Microsoft Windows environments, remote desktop solutions, user identity and access management, and endpoint support
- Proven experience delivering Level 2 and Level 3 technical support, with the ability to troubleshoot complex hardware, software, networking, access, and application issues independently
- Experience supporting cloud-based business applications and coordinating with third-party software vendors to resolve technical issues
- Experience managing user onboarding, offboarding, account provisioning, permissions, and access security
- Strong understanding of endpoint support, remote desktop environments, system maintenance, patch management, backups, IT documentation, and support procedures
- Ability to support non-technical users clearly and professionally, including explaining technical concepts in simple language
- Strong communication skills, with the ability to manage support requests, vendor communication, system updates, and internal stakeholder expectations
- Self-motivated and comfortable working independently in a fully remote, standalone IT role
- Proactive, responsive, and solution-focused, with a strong commitment to improving system reliability and user experience
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