Systems Administrator, Internal IT
HybridMontréal, Quebec, Canada
Job Summary
Provide timely support for employee desktop, laptop, mobile, application, access, printer, VPN, and collaboration issues while owning internal IT tickets from intake to resolution. Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, groups, security settings, and user access issues, alongside Entra ID, MFA, conditional access, and permissions. Manage device lifecycle, endpoint policies, software deployment, patching, and compliance using Microsoft Intune and Defender, while supporting Windows Server, Active Directory, file services, backup, monitoring, and virtualized infrastructure. Troubleshoot server-side issues related to authentication, file access, permissions, performance, services, connectivity, backup status, and business applications, escalating complex incidents as required. Participate in internal IT projects, upgrades, migrations, and process improvements, utilizing PowerShell, automation tools, and AI-assisted workflows to improve repeatable tasks and internal adoption of AI-enabled productivity tools.
Required Qualifications
- 3–5 years of progressive IT support, systems administration, or internal IT experience
- Strong hands-on experience supporting end users, endpoints, business applications, and Microsoft 365
- Working knowledge of Windows Server, Active Directory, Entra ID, group policy, permissions, and access management
- Experience troubleshooting desktop, application, network connectivity, VPN, printer, device, and collaboration issues
- Familiarity with backup, patching, monitoring, endpoint management, and IT documentation
- Basic scripting or automation experience, preferably PowerShell
- Strong communication skills and ability to support users with different technical skill levels
- Diploma or degree in Information Technology, Computer Science, or related field
- Industry certifications (Microsoft, networking, security, virtualization)
- Professional proficiency in English
Desired Qualifications
- Experience with Microsoft Intune, Autopilot, Defender, or endpoint management platforms
- Familiarity with Azure / Entra ID administration beyond basic user management
- Experience with Power Automate, PowerShell, or workflow automation
- Exposure to AI productivity tools such as Microsoft Copilot or similar tools
- Experience supporting hybrid work environments
- ITIL Foundation or practical IT service management experience
- Experience with backup, monitoring, ticketing, RMM, or asset management tools
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