Systems Administrator
HybridLas Cruces, New Mexico, United States
Job Summary
Monitor support queues and prioritize tickets to ensure timely response in accordance with Service Level Agreements (SLAs). Diagnose and resolve technical issues related to hardware, software, network connectivity, mobile devices, and AV equipment across headquarters, regional offices, and construction sites. Build, image, deploy, and maintain company-issued devices while administering endpoint management solutions and performing routine system maintenance. Process service requests and incidents through the ITSM platform, documenting all activities and escalating complex issues to the Senior Systems Administrator. Manage Active Directory, Entra ID, and Microsoft 365 accounts for onboarding and offboarding, and maintain accurate technical documentation including knowledge base articles and network diagrams. Maintain technology inventory, coordinate equipment shipping and deployment, and support office moves and relocations. Work flexible hours including early mornings, evenings, or weekends as needed, with travel required up to 25–50% to support operations.
Required Qualifications
- Minimum 3-5 years of experience in service desk, end-user support, field services, or system administration required
- Minimum of 5 years of progressive Technology experience
- PowerShell scripting proficiency required
- Must be able to lift, carry, and set up technology equipment up to 50 lbs
- Must be able to climb ladders, bend, and work in confined spaces
- Must be able to stand for extended periods during site deployments
- Valid driver's license
- Travel required to support company operations and project needs (up to 25–50%)
Desired Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field preferred
- CompTIA A+ and/ or Network+ certification preferred
- Microsoft Associate-level certifications preferred
- ITIL Foundation certification preferred
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users
- Strong customer service skills with the ability to take ownership and carry issues through to resolution
- Excellent time management skills with the ability to manage multiple tasks in a high-pressure environment
- Able to work independently with minimal supervision
- Able to work in diverse environments including construction job sites
- Able to work flexible hours including early mornings, evenings, or weekends as needed
- Able to work overtime and participate in on-call rotation as needed
- Strong documentation skills
- Understanding of networking fundamentals including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and wireless connectivity
- Understanding of ITIL framework and service management principles
- Knowledge of Service Level Agreements (SLAs) with demonstrated ability to meet or exceed service standards
- Strong knowledge of endpoint and desktop technologies (e.g., Microsoft Windows 10/11, Microsoft and Dell family of hardware, Apple iOS and iPhone/iPad hardware, Microsoft Intune and Endpoint Management)
- Strong knowledge of identity and Microsoft 365 technologies and services (e.g., Microsoft Active Directory and Entra ID services, Microsoft 365 applications and services including Office, Exchange Online, SharePoint, and Teams, Group Policy and access controls, and PowerShell for Active Directory administration)
- Strong knowledge of infrastructure and field technologies (e.g., network troubleshooting for switches, routers, and wireless access points, audio visual (AV) equipment and conference room technology, VoIP phone systems, basic cabling and network infrastructure, and remote support and management tools)
- Strong knowledge of ITSM and business systems (e.g., ticketing and ITSM platforms, knowledge base platforms, and enterprise-level SaaS platforms such as ERP, HRMS, and PMS systems)
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