Systems Administration Supervisor / Helpdesk Lead
$112,000–$179,000 year
On-siteChantilly, Virginia, United States
Job Summary
Supervise and mentor a team of systems administrators while overseeing installation, configuration, maintenance, and troubleshooting of servers, networks, and infrastructure. Ensure compliance with security policies and accreditation requirements such as RMF and NIST 800-53. Coordinate with cybersecurity and engineering teams to support system upgrades, patches, and incident response. Develop standard operating procedures, monitor system performance and capacity, and prepare documentation including network diagrams and operational reports. Serve as the point of escalation for complex technical issues and manage scheduling, staffing, and resource allocation. This role supports a program providing data center and HPC infrastructure for AI processing within a national security environment requiring TS/SCI clearance.
Required Qualifications
- Minimum of 6 years of experience (may have lead experience)
- Active TS/SCI clearance required with the ability to obtain a polygraph
- Experience and ability to triage incidents and events for effective resolution
- Experience with Active Directory account and server management and monitoring
- Experience with monitoring and management tools
- Knowledge of Backup Systems, Networking principles, and equipment
- Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management
- Experience writing technical documentation
- Demonstrated ability to coordinate and manage work within a team, provide training and technical direction to team members, mentor newly assigned staff
- Relevant certifications (e.g., Security+, CISSP, or equivalent DoD 8570/8140 compliance)
- Strong knowledge of Windows/Linux server administration, virtualization, and networking
- Experience supporting classified or restricted-access systems
- Excellent leadership, communication, and organizational skills
Desired Qualifications
- Prior supervisory or team lead experience
- Experience supporting AI/ML infrastructure or capability programs
- Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
- ITIL or project management certification
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