Systems Admin – Cloud & Infra
On-siteBengaluru, Karnataka, India
Job Summary
Administer, troubleshoot, and maintain Linux-based virtual desktop environments and the underlying VDI infrastructure to ensure high availability, performance, and security. Acquire knowledge of ZEISS Virtual Desktop Infrastructure architecture and support rotational 24x7 operational shifts and on-call activities. Monitor infrastructure alerts, investigate incidents, and analyze system logs to identify root causes and restore services within agreed SLAs. Set up, configure, and transition new infrastructure solutions into production while collaborating with Service Owners. Provide technical support for Linux clients, including desktop environments, LibreOffice, browser-based applications, and peripheral devices. Maintain incident hygiene by documenting tickets in ITSM processes and contribute to Knowledge Base creation. Mentor fellow engineers and provide technical guidance to improve operational efficiency.
Required Qualifications
- 3+ years of experience in IT Infrastructure Operations, System Administration, or Desktop Virtualization
- Strong experience in administering Linux operating systems, preferably Ubuntu, Red Hat Enterprise Linux (RHEL), and SUSE Linux Enterprise Server (SLES)
- Experience supporting Linux-based desktop environments and troubleshooting client-side issues
- Knowledge of Linux package management tools such as APT and RPM
- Experience analyzing Linux system and application logs for troubleshooting and root cause analysis
- Experience with desktop virtualization technologies, preferably VMware Horizon
- Good knowledge of VMware vSphere/ESXi administration and virtual infrastructure troubleshooting
- Experience with Linux lifecycle management including patching, upgrades, and security management
- Experience in connecting and integrating of storage technologies including SAN, NAS, and vSAN within virtualized environments
- Familiarity with productivity applications such as LibreOffice and browser-based enterprise applications
- Knowledge of enterprise IT Service Management processes including Incident, Problem, Change, and Service Request Management
- Basic knowledge of infrastructure monitoring and operational support tools
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to multitask and work independently with minimal supervision while maintaining high accountability
- Excellent verbal and written communication skills (fluent English; German is an advantage)
- Strong customer service mindset with excellent organizational and stakeholder management skills
- Proficiency in planning, prioritizing, reporting, and managing operational activities
- Willingness to support rotational 24x7 operational shifts and on-call support when required
Desired Qualifications
- German is an advantage
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