System Technical Support L1
On-site · Markham, Ontario, Canada
Markham, Ontario, CanadaOn-siteFull TimeEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
System Technical Support L1 role providing first-line support for Geek+ AMR systems in Canada. Responsibilities include delivering timely responses and solutions to customer issues, recording events in the SS ticket system, prioritizing events and escalating by impact/severity, assisting with PROD issues for both software and hardware teams, and documenting/maintaining system knowledge for the internal team. Fluency in English and Mandarin (written and spoken) is required. On-site in Markham, Ontario.
Required Qualifications
- Computer Science or related major
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