System Support Technician I
$55,000–$65,000 year
On-siteVancouver, British Columbia, Canada
Job Summary
Respond to incoming support requests via phone, email, and ServiceDesk, triaging issues to the appropriate technical group and coordinating with internal staff and external providers to meet service levels. Troubleshoot software problems, maintain and repair computer systems, hardware, and peripherals, and support user accounts including Active Directory and network administrative tasks. Manage software installations, assign access rights, and support phone and mobile device systems, including troubleshooting technical issues and adhering to shift duty checklists. Available for 24/7 on-call rotation and onsite work in corporate offices.
Required Qualifications
- Completion of a post-secondary certificate or diploma in IT or equivalent experience
- Thorough knowledge of current business hardware and software technologies
- Proficient in all Microsoft 365 products
- Skilled at troubleshooting in a Microsoft network environment
- Highly self-motivated and results oriented and able to work under pressure with tight schedules
- Outgoing and dynamic, with the ability to quickly establish rapport with others across all levels of the organization
- Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
- Extremely detail oriented and accurate
- Fluent communication skills in English
- Available for 24/7 On-Call support on a rotation basis
- Available to work Onsite in one of our corporate offices on a rotation basis
Desired Qualifications
- Some technical support in an enterprise environment
- Experience with investment industry data systems such as Dataphile
- Bilingual skills in French
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