System Support Engineer - Tier II
$72,000–$100,000 year
Hybrid · Boulder, Colorado, United States
Job Summary
System Support Engineer Tier II responsible for troubleshooting Spectra Logic hardware and customer environments, handling escalated tickets from Tier I, providing OS and backup software support, taking corrective action for timely resolution, serving as the consultation point for Tier 1, and participating in occasional on-call duties to provide 24x7 technical support (additional compensation). The role benefits from experience with data storage systems, SAN, OS knowledge, backup software, and the ability to communicate effectively with customers; travel up to 30% and a hybrid work arrangement in Boulder, CO are noted.
Required Qualifications
- Bachelor's degree with a technical focus or equivalent relevant work experience
- Familiarity with Data Storage systems, including SAN architecture, Fiber, and Ethernet protocols
- Knowledge of Operating Systems, including Windows and Unix-based, as well as various backup software packages
- Strong troubleshooting skills utilizing logical processes and be detail oriented
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