System Support Associate
$55,000–$62,000 year
HybridWakefield, Massachusetts, United States
Wakefield, Massachusetts, United StatesHybridFull Time$55,000–$62,000 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
System Support Associate to support clients using Kelmar’s KAPS unclaimed property system; gather requirements, compose tickets for development, perform acceptance and regression testing, diagnose problems, provide updates, train end users, document processes, and participate in client meetings and support coverage. Strong writing and communication skills, proficiency with Microsoft Office, ability to work in a fast-paced environment, and willingness to travel up to 15% are required.
Required Qualifications
- Minimum of 2 years’ relevant work experience; previous experience in managing clients in a system support role preferred
- Excellent technical writing and verbal communication skills
- Solid planning, time management, communication, decision making, presentation and organization skills
- Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)
- Comfortable using online meeting platforms (Microsoft Teams, etc.)
- Comfortable in and adaptable to a fast-paced environment
- Self-directed learner and independent problem solver
- Must be a team player
- Travel up to 15% may be required
- Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
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