System Support Analyst
On-site · Columbus, Ohio, United States
Job Summary
System Support Analyst providing on-site support in Columbus, OH for SCPFO (Supply Chain, Procurement, and Fleet Operations) applications. Responsibilities include identifying and resolving data, system, and business integrity issues; collaborating with SCPFO personnel and cross-functional teams to test and support SCPFO applications; developing procedures, quick reference guides, and presentations to communicate system functionality, issues, and resolutions; gathering and analyzing data for business cases and cost justifications; and delivering SAP Ariba functional support (Business Network, Guided Buying, Guided Sourcing, SLP) with supplier onboarding. Strong SQL/querying and reporting skills, EDI/Ariba onboarding experience, and familiarity with Source to Pay processes are required; ServiceNow and Jira experience are a plus.
Required Qualifications
- Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.
- Minimum of 4 years systems support related experience (in addition to any experience identified above).
- SAP Ariba application (Business Network, Guided Buying, Guided Sourcing, and Supplier Lifecycle & Performance - SLP) functional support experience is a must.
- Experience onboarding and enabling suppliers across the Ariba Network is a must.
- Strong understanding of the Source to Pay and Supplier Lifecycle process is a must.
- EDI support and supplier onboarding is preferred.
- Ariba Network/EDI to ERP integration support experience is preferred.
- ServiceNow and Jira experience is a plus.
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