System Specialist, Center Italy

Conduct repairs, preventive maintenance, electrical checks, and HW/SW updates of diagnostic instruments per Area Service Manager schedules. Install, test, and move instruments at customer premises while managing post-sales cycles from pre-installation through decontamination. Perform system start-ups, train staff, and install ELISA protocols and methods, correlating results with technological changes. Analyze customer determination progress, highlight business risks, and manage IT system integration including host/middleware connections and cybersecurity basics. Develop demos with Marketing and Sales, track on-site support via Salesforce, and oversee spare parts warehouse accounts. Perform troubleshooting ensuring IFU compliance, report complaints, and manage emergency call planning with Admin & Dispatch. Maintain assigned measuring instruments in perfect working order and ensure safety instruction compliance.