System Reliability & Support Specialist Sr. - Production Support
$75,000–$137,500 year
On-sitePhoenix, Arizona, United States or Denver, Colorado, United States
Job Summary
Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards. Perform maintenance including installation of patches and upgrades, while conducting incident detection, resolution, and root cause analysis. Manage vulnerabilities, install and renew certifications, and configure servers to new standards across Windows and Linux environments. Lead application governance, including attestations, continuity testing, impact analysis, and responding to audit inquiries. Report trends against baseline metrics and transfer knowledge to junior staff. This role involves a team on-call rotation with gradual initiation. Base salary ranges from $75,000 to $137,500.
Required Qualifications
- Production Support and related documentation
- Operating systems upgrade for Linux and Windows servers
- Dynatrace
- Logscale
- 3+ years of relevant / direct industry experience
- university / college degree
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Jira/Confluence
- Service Now
- SQL/ETL
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- IT Documentation
- Process Improvements
- Release Management
- Site Reliability Engineering
- Software Solutions
- User Experience (UX) Design
- Analytical Thinking
- Application Maintenance
- Application Programming Interfaces (API's)
- Decision Making and Critical Thinking
- IT Environment
- IT Incident Management
- IT Service Management (ITSM)
- IT Standards
- Procedures & Policies
- Packaged Application Integration
- Software Reliability Management
- System Development Life Cycle
- Technical Troubleshooting
- Certifications
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