System / Network Technician
$45,000–$53,000 year
On-siteThe Bronx, New York, United States
Job Summary
Conduct wired and wireless network surveys, document workstation environments, and support desktop, laptop, and network device migrations across campus locations. Diagnose and resolve hardware, software, and connectivity issues while providing in-person deskside support and post-migration assistance to staff and administrators. Monitor and update tickets within the ticketing system, follow up on completed cases to ensure customer satisfaction, and maintain white-glove support relationships with end users in both Windows and Mac environments. This role requires strong troubleshooting abilities, organizational skills, and experience in healthcare, higher education, or research settings.
Required Qualifications
- Experience in hardware and network support
- Strong troubleshooting experience with desktops, laptops, and network-connected devices
- Understanding of wireless networking and wireless device connectivity
- Experience troubleshooting wired and wireless network issues
- Strong customer service and interpersonal communication skills
- Ability to accurately document technical issues and resolutions
- Excellent organizational and time management skills
- Ability to work independently and remain active throughout campus environments
- Strong work ethic and attention to detail
- Proficiency with Microsoft Office Suite in both Windows and Mac environments
Desired Qualifications
- CompTIA Network+ Certification
- CCNA Certification
- Experience working in healthcare, higher education, or research environments
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