System Engineer II NA
$85,000–$124,000 year
On-siteSan Ramon, California, United States
Job Summary
Conduct day-to-day operations, monitoring, maintenance, and troubleshooting for Azure and AWS cloud environments while supporting basic design, deployment, and optimization of infrastructure. Develop and execute Infrastructure as Code using Azure Bicep and CLI to automate repeatable, secure deployments and manage the provisioning of AI services in Microsoft Foundry. Collaborate with project managers and technical teams to gather requirements, deliver scalable solutions, and create operational documentation, runbooks, and standards. Participate in change management, incident response, and process improvement efforts to enhance service delivery and operational efficiency. Monitor infrastructure costs, implement security patching, and configure observability tools to ensure rapid incident detection and compliance.
Required Qualifications
- Bachelor's degree in information technology, computer science, engineering, or a related field, or equivalent practical experience
- 4+ years of experience in Information Technology within an enterprise environment
- Experience supporting cloud infrastructure or enterprise platforms in a medium to large IT organization
- Working knowledge of Azure and/or AWS cloud operations, including compute, storage, networking, identity, monitoring, security, and cost-aware operations
- Hands-on experience with Infrastructure as Code, preferably Azure Bicep and Azure CLI (or PowerShell)
- Ability to support basic cloud design patterns, environment configuration, deployment automation, and operational troubleshooting
- Understanding of technology control processes such as change management, production acceptance, availability management, and incident/problem management
- Ability to create technical documentation, process flows, test plans, and operational runbooks
- Strong analytical, troubleshooting, communication, collaboration, and customer service skills
- Ability to prioritize work, execute against project plans, and deliver assigned tasks within established timelines
- Ability to communicate technical information clearly to non-technical users and business stakeholders
- Ability to translate business requirements into technical tasks and cloud platform capabilities
- Ability to support fit/gap analysis, test planning, production readiness, and operational handoff activities
- Demonstrated problem-solving skills and ability to troubleshoot across applications, cloud infrastructure, identity, networking, and automation layers
- Ability to work effectively with senior engineers, architects, application teams, operations teams, and business partners
- Strong documentation discipline and commitment to operational excellence
- Demonstrated ability to quickly learn new cloud, automation, and AI platform technologies
- Adaptability, sound judgment, ownership mindset, and a commitment to continuous improvement
- Strong attention to detail for security compliance, audit requirements, and control implementation
- Ability to remain calm and effective under pressure during production incidents and outages
- Background check completion
Desired Qualifications
- Experience supporting Microsoft Foundry, Azure AI services, AI model deployment, AI service provisioning, or related AI platform operations
- Familiarity with AI operations concepts, responsible AI practices, model lifecycle support, prompt engineering, or operational monitoring for AI-enabled services
- Experience using or supporting AI coding agents or developer productivity tools such as GitHub Copilot, Copilot Studio, Claude Code, or similar platforms
- Experience with CI/CD pipelines, DevOps practices, Git-based workflows, and automated deployment processes
- Experience with scripting or automation using PowerShell, Python, Bash, Azure CLI, or AWS CLI
- Familiarity with cloud security practices, identity and access management, logging, monitoring, policy enforcement, and compliance controls
- Relevant cloud or AI certifications such as Microsoft Certified: Azure Administrator Associate, Azure Developer Associate, Azure Solutions Architect Expert, Azure AI Engineer Associate, Azure Fundamentals, AWS Solutions Architect Associate, AWS SysOps Administrator, or Terraform Associate
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