System Engineer/ Helpdesk Analyst
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Conduct IT service delivery and support by managing incidents, troubleshooting hardware/software issues, and maintaining the service catalog within ITIL frameworks. Own service improvement plans, manage vendor SLAs, and build IT infrastructure including WAN/LAN and telephony systems. Act as a liaison for business stakeholders, delivering user training and managing outsourced engineers to ensure operational standards. Lead IT projects from planning to implementation while ensuring compliance with policies and accurate asset management.
Required Qualifications
- 5+ years of desk side work experience in large enterprise companies
- Diploma in computer science or equivalent experience in IT
- Strong knowledge in User & VIP Support and ITIL methodology
- Strong project and team management skill
- Familiar with Mac and Window OS system
- Pleasant with good manner, mature and independent
- Able to work under pressure, self-motivated, strong problem solving and analytical skills
- Strong data analytic, communication & interpersonal skills
- Strong customer service sense with a humble attitude
- Influence & negotiation skills
- Ability to proactively & effectively manage risk on low to medium risk projects
- Willingness to take initiatives, hands on and result driven
- Quick learner and ability to embrace change
- Proficiency in both spoken and written English
Desired Qualifications
- Proficiency in both spoken and written Mandarin
- PMP, Scrum or Agile certification
- ITIL certified
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