System Disruption Manager インシデントマネージャー
On-siteTokyo, Tokyo, Japan
Job Summary
Lead as the Incident Commander during cross-functional disruptions, orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve events. Manage and prioritize escalations by ensuring targeted stakeholder representation throughout the incident lifecycle, while developing robust cross-functional partnerships to proactively understand concerns and communicate post-incident outcomes to a global audience. Collaborate closely with global Operations teams to provide critical support during real-time response, maintaining seamless 24/7 coverage. Drive continuous improvement by leading thorough incident retrospectives to document events, identify root causes, and integrate lessons learned into processes. Deliver executive-level communications on active incidents and present comprehensive analyses of key outcomes and strategic learnings. Participate in a 24/7 on-call rotation to cover shifts as part of a global "follow the sun" incident response capability.
Required Qualifications
- 5+ years of direct experience in incident management, having served as an Incident Commander or lead responder for high-severity, cross-functional incidents within a complex operational environment
- Proven technical expertise & cross-functional leadership, apply technical understanding of complex engineering systems to drive incident response, root cause analysis, and remediation for live operational incidents, coupled with an exceptional ability to build and align diverse stakeholders (e.g., Engineering, Legal, Operations) during critical events
- Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations
- Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels
- Willingness and ability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global 'follow the sun' incident response capability
Desired Qualifications
- Advanced degree in a relevant field such as Emergency Management, Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response
- Experience leading crisis and incident response as an Incident Commander in large-scale or high-impact environments
- Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents
- Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures
- Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement
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