System Disruption Manager
$159,000–$196,000 year
On-siteTempe, Arizona, United States
Job Summary
Lead as the Incident Commander during cross-functional disruptions, orchestrating response efforts and making decisive real-time decisions to coordinate all necessary stakeholders for safe and efficient event resolution. Manage and prioritize escalations by ensuring targeted stakeholder representation throughout the incident lifecycle, while developing robust cross-functional partnerships to proactively understand concerns and communicate post-incident outcomes to a global audience. Collaborate closely within global Operations teams to provide critical support during real-time incident response, and drive continuous improvement by leading thorough retrospectives to document events, identify root causes, and track actionable follow-ups. Deliver executive-level communications on active incidents and present comprehensive analyses of key outcomes and strategic learnings. Participate in a 24/7 on-call rotation to cover shifts as part of a global "follow the sun" incident response capability.
Required Qualifications
- 7+ years of direct experience in incident management
- Experience serving as an Incident Commander or lead responder for high-severity, cross-functional incidents within a complex operational environment
- Proven technical expertise & cross-functional leadership
- Technical understanding of complex engineering systems
- Ability to drive incident response, root cause analysis, and remediation for live operational incidents
- Exceptional ability to build and align diverse stakeholders (e.g., Engineering, Legal, Operations) during critical events
- Demonstrated capability to remain calm and decisive under pressure
- Ability to efficiently coordinate response efforts and make sound judgments in rapidly evolving, high-stakes situations
- Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents
- Ability to articulate technical details, impact, and proposed resolutions clearly and concisely across various communication channels
- Exceptional attention to detail
- Track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis
- Willingness and ability to participate in a 24/7 on-call rotation
- Flexibility to cover shifts as part of a global 'follow the sun' incident response capability
- 10% travel
Desired Qualifications
- Advanced degree in a relevant field such as Emergency Management, Business, Operations, Law, or a related discipline
- Experience leading crisis and incident response as an Incident Commander in large-scale or high-impact environments
- Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents
- Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors
- Familiarity with safety-critical systems, compliance frameworks, and complex operational procedures
- Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar)
- Experience with event mapping initiatives to enhance incident action planning, ensure congruence with response team actions, and promote stakeholder coordination
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