System Analyst I

Provide end-user troubleshooting and support for HR Systems (Workday/Oracle) through a tiered ticketing system, addressing inquiries and resolving technical issues. Develop and implement effective technical solutions to resolve business challenges, assist with data conversion activities including mass data loads, and gather requirements to propose tailored solutions. Conduct in-depth research on system issues, take ownership of assigned audits, and propose process improvements to enhance operational efficiency. Document business processes, work instructions, and other technical resources while reviewing existing materials to reflect system changes. Collaborate with cross-functional teams to ensure optimal support and successful project outcomes.