System Administrator II (Remote)

Intelligent Technical SolutionsPosted 2 months ago

$23,026–$23,026 year

Remote

EXPIREDRemoteFull Time$23,026–$23,026 yearIT ServicesMedium

Full TimeMediumIT Services

Job Summary

Resolve workstation, server, and networking issues including Office, SAGE ERP, and QuickBooks applications with little to no assistance. Participate in an on-call rotation for after-hours and weekend support covering onsite and remote operations. Escalate complex technical problems to senior technicians when required. Maintain high CSAT and quality scores by achieving first-touch resolution on client tickets. Requires five years of IT support experience, proficiency with Windows/Mac OS, Server 2016–2025, VMware, and Azure, plus a full-time 40-hour schedule from 8:00 AM to 5:00 PM PST.

Required Qualifications

Experience with Windows and Mac OS troubleshooting
Experience with Server 2016 through 2025
Experience with VMWare and Hyper V Virtualization
Experience supporting M365 and Azure
Minimum of five years experience in IT Support or a similar role
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
A home office set up that meets the following
Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer
Internet: Stable internet connection with at least 5 Mbps download and upload speeds
Audio Equipment: A quality headset with a noise-cancellation feature for meetings
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app
Webcam: An HD webcam for video calls
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
Able to provide NBI Clearance (for PH applicants)
Excellent command of the English language both spoken and written

Desired Qualifications

Experience with resolving workstation operating system issues of any kind
Experience with resolving printer issues of any kind
Experience with resolving standard business application (Office, etc.) issues of any kind
Experience with line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
Experience with resolving advanced server issues of any kind
Experience with resolving basic and intermediate networking issues
Experience as an escalation point for technicians
Experience with resolving technical issues with little or no assistance
Experience with resolving after-hours and weekend support for onsite and remote operations
Experience with resolving onsite and remote operations issues
Experience with resolving on-call rotation issues
Experience with resolving remote IT support issues
Experience with resolving hands-on troubleshooting
Experience with resolving critical role maintaining high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring clients receive top-notch technical assistance
Experience with resolving collaborative problem-solver
Experience with resolving excellent customer service skills
Experience with resolving detail-oriented mindset
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support
Experience with resolving ensuring our clients receive top-notch technical assistance
Experience with resolving handling a range of tasks
Experience with resolving system updates
Experience with resolving hands-on troubleshooting
Experience with resolving playing a critical role
Experience with resolving maintaining our high standards of IT service
Experience with resolving providing remote IT support

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