System Administrator/FSR – Onsite Customer Support
$88,500–$140,000 year
On-siteTysons, Virginia, United States
Tysons, Virginia, United StatesOn-siteFull Time$88,500–$140,000 yearMid LevelMedium
Full TimeMid LevelMedium
Job Summary
Provide daily onsite system administration and technical support for customer workstations, including Linux and Windows environments, printers, VoIP phones, and internal platforms. Troubleshoot issues across physical and virtual systems while acting as the liaison between the customer, Network Operations Center, and engineering teams. Independently resolve common technical problems or escalate complex issues to appropriate internal resources. Maintain reliable onsite presence during business hours (8a – 5p) to ensure customer systems remain operational and responsive.
Required Qualifications
- Active security clearance with polygraph
- 2–5 years of professional system administration or technical support experience
- Hands-on Linux administration experience
- Experience administering Windows environments, including Windows 11 Pro and Active Directory
- Must be comfortable managing Group Policy Objects
- Must be comfortable supporting networked printers and scanners
- Must be comfortable using PowerShell to troubleshoot and automate tasks in secure environments with limited internet access
- Experience supporting Windows desktops or workstations
- Ability to troubleshoot technical issues across user workstations, virtual environments, peripherals, and customer-facing systems
- Comfortable working onsite at a customer facility five days per week
- Strong communication skills and the ability to interact professionally with customer users
- Ability to escalate issues clearly and effectively to operations or engineering teams
- Willingness to support a mixed environment that includes Linux, Windows, physical systems, virtual systems, printers, and VoIP phones
Desired Qualifications
- Experience supporting mission, government, defense, or cleared customer environments
- Familiarity with virtual workstation environments
- Experience working with a Network Operations Center or engineering escalation team
- Basic networking knowledge
- Experience supporting customer-facing platforms or internal enterprise systems
- Strong troubleshooting mindset and willingness to learn proprietary systems
- HP printer and scanner experience
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