System Administrator
On-siteTigard, Oregon, United States
Job Summary
Resolve technical issues escalated from IT Support Specialists and create Knowledge Base solutions to support them. Maintain and administer servers, network devices, telephony, and storage while performing data backups and verifying their completion. Assist with planning network security measures, database maintenance, and the deployment of hardware and software. Configure Microsoft 365 environments, Intune profiles, and manage user access. Share IT department responsibilities including after-hours troubleshooting and testing new application versions. Comply with organizational and safety policies. Join a family-owned wholesale distribution company recognized as a Top Workplace with over 550 employees.
Required Qualifications
- advanced technical support
- installing, configuring, and maintaining local area networks (LAN), wide area networks (WAN), data communications networks, operating systems, and physical and virtual servers
- monitoring system performance
- verifying the integrity and availability of hardware, network, and server resources and systems
- reviewing system and application logs
- verifying completion of scheduled jobs including system backups
- analyzing network and server resource consumption
- managing user access
- installing and upgrading software
- maintaining software licenses
- administering the Microsoft 365 environment, including Intune, Exchange, and SharePoint
- resolving technical issues escalated from IT Support Specialists
- creating and maintaining Knowledge Base solutions
- maintaining and administering servers, network devices, telephony, and network storage, including patching and troubleshooting
- planning, coordination, and implementation of network security measures
- performing data backups and verifying successful completion
- assisting with database and file maintenance and automations
- procuring office equipment and providing technical support to users
- assisting with the repair, configuration, and deployment of computer hardware and software
- after-hours troubleshooting
- testing new versions of application software
- configuring and maintaining Intune device management profiles
- maintaining effective communication and working relationships with corporate and branch employees
- complying with all organizational policies
- observing all company safety policies
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