Syndicated Loans Agency Operations Associate Director
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead the Agent Services team administering lending portfolios for clients, borrowers, and syndicate members by overseeing portfolio-level metrics, driving continuous improvement of processes, and managing commercial risk. Act as the primary escalation point for clients and stakeholders while developing team performance and supporting global business initiatives to advance the Agent Services product offering. Collaborate with other S&P Global business lines to support the global operating model and local client base, ensuring the team operates as a high-performing unit aligned with key performance indicators.
Required Qualifications
- BA or BS or equivalent experience
- 12 years+ of relative business experience
- Commercial awareness
- Banking or investment industry experience
- Ability to input and support commercial strategy
- Customer relations experience
- 5+ Managerial experience
- Proven track record of supporting team growth and development
- Strong work ethic – organized, detail oriented, analytical, task driven
- Good problem-solving initiative
- Ability to manage teams supporting multiple client bases
- Proven track record of strong leadership and personnel development
- Capable of managing workloads at a team level, ensuring it is operating as a high performing unit (KPI's, KRI's, risk management)
- Work collaboratively with other teams and product lines globally to support and develop the business operating model
- Strong, business-level verbal and written communication skills
- Highly responsible manager able to lead a team with multiple priorities effectively
- Able to effectively manage individual responsibilities whilst continuing to provide support to teams/individuals
- Capable of supporting projects globally
Desired Qualifications
- Finance specialism preferred
- S&P Market Intelligence product suite knowledge preferable (WSO, iLevel, Thinkfolio, EDM)
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