Switchboard Operator, The Savoy Hotel

To deliver an exceptional and seamless guest journey by coordinating guest requests, facilitating clear communication across departments, overseeing switchboard communications, and supporting pre-arrival planning; responsibilities include handling guest inquiries, updating guest profiles, upselling hotel amenities, and ensuring all touchpoints reflect five-star service standards. Essential skills include excellent verbal and written communication, strong organizational ability, multitasking in a fast-paced environment, and the ability to build trusted relationships. Desirable familiarity with switchboard operations and hospitality systems (e.g., ALICE, Open Table, OPERA).