Switchboard Operator
On-siteKansas City, Missouri, United States
Job Summary
Answer and route incoming calls to appropriate hospital departments, physicians, or staff promptly and courteously. Assist visitors and callers by providing information or directing them to contacts, while handling emergency calls by connecting them to response teams or on-call personnel. Monitor the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages. Support communication during hospital emergencies by coordinating calls and information flow. Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information. This part-time role involves 12-hour evening shifts from Friday to Saturday.
Required Qualifications
- High School Diploma or Equivalent
- Effective written, verbal communication, and interpersonal skills
- Ability to multi-task, prioritize needs to meet required timelines
- Analytical and problem-solving skills
Desired Qualifications
- Previous PBX experience
- Previous experience in office or receptionist
- Customer Services experience
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