Switchboard operator
On-siteLugano, Ticino, Switzerland
EXPIREDLugano, Ticino, SwitzerlandOn-siteFull TimeFinancial ServicesEnterprise
Full TimeEnterpriseFinancial Services
Job Summary
Answer incoming calls, greet callers, provide information per guidelines, transfer calls, or take messages as necessary. Perform data entry and word processing tasks, including updating phone directories, while handling sensitive information in a confidential manner. Execute general administrative duties and manage requests from various sources with strong time management and multitasking skills. Fluency in English, Italian, French, and German is required. Based in Lugano, this role supports EFG International's global private banking group serving clients across 40 locations.
Required Qualifications
- Fluency in English, Italian, French and German
- Successfully completed commercial education
- Around 2-4 years of working experience as Switchboard operator
- Knowledge of the Microsoft Office package
- Communicative, trustworthy presence, politeness
- Ability to work in a team and listening skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Desired Qualifications
- Excellent time management skills, ability to multitask and prioritize request from various sources, work under pressure
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