SWITCHBOARD OPERATOR
$34,320–$34,320 year
On-siteDecatur, Illinois, United States
Decatur, Illinois, United StatesOn-siteFull Time$34,320–$34,320 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer incoming calls for all five Memorial Health System hospitals, including after-hours service for approximately 25 physicians and departments. Monitor alarm systems, emergency codes, and generator testing while dispatching teams for surgery and trauma activations. Verify patient identity, coordinate with funeral homes and security for remains release, and manage overhead paging requests from security and engineering. Enter and change on-call schedules as needed, ensuring all protocols are followed during high-stress situations. Work every other weekend rotation from 1:00 pm to 9:30 pm.
Required Qualifications
- High School diploma
- Experience in telephone operations, communications, Call Center, customer service or related environment
- Ability to multitask in a fast pace environment
- Proficient working with technology
- Problem solving aptitude
- Exceptional customer service
- Active listening
- Verbal and written communication skills
- Professional demeanor
- Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution
- Superior patient relations
- Interpersonal skills
- Ability to work with diverse people
- Ability to deal effectively with angry and/or upset customers
- Working knowledge of computers
- Ability to enter and retrieve data
- Ability to electronically notate a call software
- Ability to use other required applications/systems
- Ability to use a multi-function phone system
- Detail orientation
- Critical thinking
- Problem solving ability
- Ability to process calls according to given situation
- Excellent oral and written communication
- Customer service skills
- Ability to maintain a calm and professional demeanor in high stress situations
- Ability to remain flexible
- Ability to consistently exercise sound judgment and initiative in very stressful situations
- Ability to effectively manage competing priorities
- Ability to work independently in a rapidly changing environment
- Knowledge of hospital, department policies and procedures related to Call Center
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