Switchboard Operator
On-siteDothan, Alabama, United States
Job Summary
Manage incoming and outgoing calls by greeting callers professionally, routing them to appropriate departments, and ensuring accurate information delivery to patients, staff, and external customers. Execute paging procedures for employees, providers, and rapid response teams during routine operations and emergency situations, while coordinating communication for emergency codes and timely notifications. Screen and verify demographic information, correct errors, and organize inpatient documentation for the Business Office, maintaining detailed records of all pages, notifications, and calls per facility protocols. Requires 0-2 years of customer service or healthcare experience, with 1-2 years of switchboard experience preferred. Proficient in telecommunications equipment and capable of handling high call volumes calmly.
Required Qualifications
- 0-2 years of experience in customer service, call center, or healthcare setting required
- Proficient in operating switchboard or telecommunications equipment
- Excellent verbal communication and customer service skills
- Ability to manage high call volumes in a calm and professional manner
- Strong organizational skills with attention to detail
- Capable of handling emergency communication processes effectively
Desired Qualifications
- 1-2 years of switchboard experience preferred
- Knowledge of hospital policies, codes, and procedures is a plus
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