Switchboard Operator
On-sitePowell, Tennessee, United States
Job Summary
Manage incoming and outgoing calls by greeting callers professionally, routing them to appropriate departments, and ensuring accurate transfers. Handle paging requests for employees and rapid response teams, including emergency communications and disaster notifications. Act as an information hub by providing routine assistance to patients, staff, and external customers while verifying demographic information and organizing inpatient documentation. Maintain detailed records of all pages, notifications, and calls in compliance with facility protocols. Requires 0-2 years of customer service experience, 1-2 years of switchboard experience preferred, and proficiency in telecommunications equipment. Schedule is 10am-6:30pm.
Required Qualifications
- 0-2 years of experience in customer service, call center, or healthcare setting
- Proficient in operating switchboard or telecommunications equipment
- Excellent verbal communication and customer service skills
- Ability to manage high call volumes in a calm and professional manner
- Strong organizational skills with attention to detail
- Capable of handling emergency communication processes effectively
Desired Qualifications
- 1-2 years of switchboard experience
- Knowledge of hospital policies, codes, and procedures
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