Switchboard Operator - Call Center - Full Time
On-siteSayre, Pennsylvania, United States
Sayre, Pennsylvania, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentHealthcare TechLarge
Full TimeSenior LevelHigh School Or EquivalentLargeHealthcare Tech
Job Summary
Field calls and inquiries, directing internal and external communications to the proper destination while monitoring the alarm panel and activating emergency codes for life-threatening situations. Answer an average of 3,500 to 4,500 incoming calls daily, operate the Amcom database, and create and update on-call sheets for over 90 providers and staff. Provide after-hours paging service for outlying entities, offer back-up coverage for the patient information desk, and train new operators. Work evening shifts from 3 p.m. to 11 p.m. with every other weekend and holiday coverage required.
Required Qualifications
- High school graduate or equivalent
- Prefer minimum of one year's experience in the telecommunications field
- Computer skills which include data entry, Windows XP, and Excel
- Accurate and efficient keyboarding skills
- Fluency with the English language
- Must be available for evening shift, hours are 3p-11p, every other weekend/holiday required
Desired Qualifications
- Experience training new operators
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