SWITCHBOARD OPERATOR (3:00pm - 11:00PM)
On-site · Pennsylvania, United States
Job Summary
Answer all incoming internal and external calls promptly and professionally; operate computerized switchboard and paging systems; route patient, staff, and public inquiries; respond to emergency calls, alarms, disaster codes, and 911 notifications; announce emergency codes; maintain call logs, incident records, and ward information; assist callers with placing outgoing calls; monitor alarm systems and emergency communication equipment; provide calm, professional service to distressed or difficult callers; use Microsoft Outlook, Word, and Excel for reporting; comply with HIPAA and VA policies and security requirements.
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