Switchboard Agent
$37,440–$37,440 year
On-siteKananaskis, Alberta, Canada
Job Summary
Answer internal and external phone calls professionally while promoting the lodge and surrounding Kananaskis Valley activities. Manage room assignments and inventory for all guests, including groups, tours, and VIPs, by coordinating with housekeeping for arrivals and departures. Provide courteous guest service, handle billing inquiries, and actively seek feedback to exceed expectations or execute service recovery. Maintain strong working relationships across departments like housekeeping, sales, and reservations while multitasking in a 24-hour environment. Work a variety of shifts including mornings, evenings, weekends, and holidays.
Required Qualifications
- Must be able to work a variety of shifts as this a 24-hour operation.
- Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
- Professional in presentation and demeanor.
- Self-motivated, excellent organizational skills and the proven ability to work well under pressure.
- Ability to maintain focus and concentration while managing multiple incoming calls and requests.
- Multitasking and working under pressure in a fast-paced environment.
- Visual demands include, extended screen time and reading detailed information accurately.
- Prolonged periods of sitting at a workstation throughout the shift.
- Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer
- Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.
Desired Qualifications
- Previous experience working within a Front Office environment is an asset.
- Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
- Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
- Previously demonstrated commitment to exceeding guests' expectations at all times.
- In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
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