SWIFT Technical Support Manager Asia
On-siteHsinchu, Taiwan, Taiwan or Tainan, Taiwan, Taiwan
Job Summary
Lead a worldwide team of Technical Support Engineers and Supervisors to respond to escalated equipment malfunctions where first-line support has failed. Remove obstacles for team members solving difficult problems requiring deep system knowledge and direct engineering teams to define the best course of action. Coach staff on judgment within policies and ensure clear documentation of diagnostic protocols and technical findings through service reports. Provide status updates directly to customers for critical issues. Requires a STEM Bachelor's degree with 5+ years of supervisory experience and 3-5 years in optical or electromechanical systems. Full-time role with less than 20% travel.
Required Qualifications
- STEM Bachelors
- 3-5 years of demonstrated experience in optical and/or electromechanical systems
- 5 years experience as a supervisor/manager
- Experience in project management
- Experience in customer relations
- Experience in leading/driving multi-disciplined teams to resolve sophisticated issues
- Demonstrated ability to act independently to initiate the planning and to drive work to problem resolution, including postmortem actions
- Experience in system level root cause identification and problem resolution, leading/driving multi-disciplined teams to resolve complex problems
- Travel Required <20% (usually <10%)
Desired Qualifications
- Experience in optics, image processing and motion control
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