Swedish-speaking Technical Support for Car Manufacturer in Athens, Gr
On-siteStockholm, Stockholm, Sweden or Athens, Attica, Greece
Job Summary
Provide technical and customer support via email, phone, and internal systems for fleet management platforms. Assist customers with account setup, activation, and configuration issues while troubleshooting problems related to fleet management software and connected vehicle services. Investigate missing or inaccurate system information, such as vehicle locations and driving data. Support customers, partners, and internal teams with product-related questions and escalate complex cases to headquarters in Germany as required. Document interactions accurately using multiple internal tools to maintain high customer satisfaction. Fluent Swedish (C1) and English (B2) proficiency are essential, alongside experience in customer service or technical support. This role offers relocation assistance, a competitive salary with bonuses, private health insurance, and free Greek language lessons within a multicultural environment in Athens.
Required Qualifications
- Fluent Swedish (C1)
- Good English (B2)
- Previous experience in customer service or technical support
- Comfortable working with several computer systems simultaneously
- Good written communication skills
- General understanding of software, GPS or mobile technology
- A structured and analytical approach to problem-solving
- Ability to multitask and prioritise effectively
- A positive attitude and willingness to learn
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