Swedish-speaking Road Assistant Support for Truck Company in Athens, Gr
On-siteStockholm, Stockholm, Sweden or Athens, Attica, Greece
Job Summary
Assist customers via phone, email, and chat with questions related to transportation services, including gathering information for vehicle breakdowns and creating service cases. Coordinate with workshops, roadside assistance providers, and technicians for on-site support, then provide updates and follow up on ongoing cases until resolution. Answer general product and service inquiries while handling complaints professionally to deliver the best possible solutions. Maintain accurate documentation of all customer interactions using internal systems. Fluent Swedish and English skills are required, with a competitive salary, relocation package, and paid training provided. Join a multicultural team in Athens, Greece, supporting one of the world's leading commercial vehicle manufacturers.
Required Qualifications
- Fluent Swedish (written and spoken)
- Good English skills
- Strong communication and problem-solving abilities
- Comfortable using multiple computer systems simultaneously
Desired Qualifications
- Previous customer service experience
- Experience within automotive, roadside assistance or technical support
- A positive attitude and willingness to learn
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