Swedish-speaking Customer Support for Vehicle Manufacturer in Athens, Greece
On-siteStockholm, Stockholm, Sweden or Athens, Attica, Greece
Job Summary
Handle customer enquiries via phone and email, assisting drivers with roadside breakdowns like flat tyres or mechanical issues. Identify customer locations, vehicle details, and support requirements to coordinate roadside assistance, repairs, or towing with authorised service partners. Respond to general enquiries regarding products, services, appointments, and corporate information while managing complaints professionally and ensuring timely resolutions. Update cases accurately in internal systems and collaborate with an international support team. Full relocation package, competitive salary with 14 payments annually, and paid training with certified instructors. Join a Great Place to Work® Certified multinational company representing a global industry leader in Athens, Greece.
Required Qualifications
- Excellent communication skills in Swedish and good English (spoken and written)
- Strong problem-solving abilities and a calm approach under pressure
- A customer-focused mindset with excellent communication skills
- Confidence using multiple computer systems and learning new tools
- Good organisational skills and attention to detail
- Must be able to handle customer enquiries via phone and email
- Must be able to assist drivers experiencing roadside breakdowns such as flat tyres or mechanical issues
- Must be able to identify the customer's location, vehicle details, and support requirements
- Must be able to coordinate roadside assistance, repairs, or towing with authorised service partners
- Must be able to respond to general customer enquiries regarding products, services, appointments, and corporate information
- Must be able to manage customer complaints professionally and ensure timely resolutions
- Must be able to update cases accurately in internal systems and collaborate with an international support team
- Must be available for full relocation package: flight, hotel accommodation, and housing support
- Must be eligible for competitive salary with 14 salaries per year
- Must be eligible for health insurance
- Must be eligible for paid training with certified instructors
- Must be eligible for career development opportunities within a multinational company
- Must be eligible for free online Greek language lessons
Desired Qualifications
- Previous customer service experience is an advantage, but not essential
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