Swedish-speaking Customer Support for iGaming Company in Matla
HybridValletta, Valletta, Malta or San Ġiljan, Saint Julian, Malta
Job Summary
Support customers via phone, live chat, and email while resolving enquiries from start to finish. Process withdrawals, handle KYC documentation, and perform daily security checks on accounts. Identify trends and suggest process improvements while collaborating with Payments, Fraud, and Compliance teams. Manage cases end-to-end to contribute to team KPIs and deliver an outstanding customer experience. This shift-based role includes evenings, weekends, and public holidays, with a hybrid model allowing up to 40 fully remote days annually. You must hold an EU passport or legal right to work in Malta. Join an innovative international iGaming company focused on collaboration, development, and employee wellbeing across sportsbook, online casino, and fraud prevention sectors.
Required Qualifications
- Excellent communication skills in Swedish and good English, both spoken and written
- At least 1 year of customer support experience in a call centre environment
- Good computer skills and confidence working across multiple systems
- A structured and analytical mindset
- Ability to multitask in a fast-paced environment
- Flexibility to work shifts
- To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta
Desired Qualifications
- Interest in sports betting and online casino is an advantage
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