SwapLoader - Sales & Operations Coordinator
On-siteDes Moines, Iowa, United States
Des Moines, Iowa, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Process and validate customer orders, coordinating with Sales, Engineering, and Manufacturing teams to resolve discrepancies and ensure timely fulfillment. Identify risks impacting lead times or accuracy, maintain precise documentation across systems, and communicate proactively with internal and external stakeholders. Manage inquiries, support Regional Sales Managers with status updates, and track sales activity and production metrics. Identify process gaps, recommend workflow improvements, and assist in transitioning from manual processes to CRM/ERP systems while maintaining data integrity.
Required Qualifications
- High school diploma or equivalent
- 3–5+ years of experience in administrative, order management, customer service, or operations support roles
- Experience working with complex, multi-step processes across multiple systems
- Proficiency in Microsoft Excel, including sorting, filtering, and basic formulas
- Strong attention to detail with a commitment to data accuracy and integrity
- Ability to manage complex tasks, take ownership, and follow through on responsibilities
- Strong written and verbal communication skills
- Ability to accept feedback, adapt to change, and apply improvements
- Ability to maintain confidentiality
- Support a collaborative, accountable, and service-oriented team environment
- Responsibility: Takes ownership of tasks and outcomes, ensuring work is completed accurately
- Professionalism: Demonstrates reliability, accountability, and a respectful approach in all interactions
- Communication: Communicates clearly and effectively, adapting to audience and situation
- Adaptability: Responds effectively to changing priorities, processes, and business needs
- Collaboration: Works effectively across teams to achieve shared goals
- 100% onsite at our Des Moines, IA headquarters
- Light work: exerting up to 20 lbs occasionally and up to 10 lbs frequently
- Physical activities include balancing, repetitive motion, stooping, sitting/standing, lifting (up to 20 lbs), walking, and climbing as required
- Requires frequent communication, concentration, and the ability to read, write, and make sound decisions
- Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions
- Strive for Quality through continuous improvement and data-driven decision-making
- Embrace Innovation by being self-aware, collaborative, and curious
- Deliver Super Service by creating value and consistently exceeding customer expectations
- Always wearing required personal protective equipment
- Participating in safety training
- Engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries – no matter how minor – immediately to their supervisor or manager
Desired Qualifications
- Experience working with cross-functional coordination (e.g., sales, operations, manufacturing, or similar) preferred
- Experience working within CRM, ERP, or MRP systems strongly preferred
- Ability to learn and adapt to new systems, tools, and technologies quickly
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.