SW Quality Engineer III
On-siteAtlanta, Georgia, United States
Job Summary
Maintain lab environments, VMs, and branch-aligned multi-repository workspaces for defect reproduction and troubleshooting. Organize and analyze Jira escalations to determine root cause and evidence-based issue classification. Coordinate with development teams to hand off identified defects with complete technical artifacts and reproduction details. Apply AI-assisted investigation methods to improve investigation speed, consistency, and handoff quality. Build strong working relationships with internal and external stakeholders across Support, Development, PS, Sales Engineering, and customer teams. Partner with Success 360 Advocate team members to align priorities and support escalation working sessions.
Required Qualifications
- Bachelor's degree in computer science, Computer Engineering, Computer Information Systems, MIS, IT, or a related field; or equivalent experience
- 5+ years of experience in software quality, software support, or related technical investigation roles
- 2+ years of experience in a quality engineering function
- Broad technical exposure across software systems, environments, and troubleshooting tools
- Retail POS domain knowledge
- Experience with POS hardware and software
- Demonstrated ability to apply AI tools and continuously improve AI-assisted workflows
- Demonstrated ability to master complex, multi-product technical systems
- Experience with network troubleshooting, hardware setup, and software installation
- Strong self-management and ability to handle multiple concurrent priorities
- Strong time management, communication, and cross-functional collaboration skills
- Strong quality mindset and customer-centric approach
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