SVP, Partner Experience
On-siteChicago, Illinois, United States
Job Summary
Own and drive AVANT's enterprise partner experience vision, strategy, and multi-year roadmap, defining and tracking key CX metrics like NPS and retention to build a culture of continuous improvement across the 125-person organization. Lead the design and commercialization of bundled service offerings that integrate Pathfinder, proprietary research, training, and engineering resources into scalable packages, while partnering with Sales, Marketing, and Finance to develop pricing strategies. Drive programs that deepen Trusted Advisor engagement and increase platform adoption, serving as a significant executive voice to influence product, marketing, and sales strategy based on customer insight. Report directly to the CEO with oversight of three direct report functions, fostering a high-performance, customer-first culture aligned with AVANT's bold brand.
Required Qualifications
- 20 or more years of experience in a vendor, distributor, or customer-centric B2B organization within the technology space
- demonstrated track record of building and scaling customer experience functions that drive retention, loyalty, and revenue growth
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.