Survey Program Manager
$75,000–$85,000 year
RemoteUnited States
United StatesRemoteFull Time$75,000–$85,000 yearBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Gather client requirements, configure the survey platform, and lead administrator onboarding and training. Manage end-to-end execution of annual survey programs from launch through reporting, analysis, and results presentation. Partner with Customer Success to drive adoption, satisfaction, and renewal while presenting findings to senior audiences via webinar or in-person sessions. Develop detailed program timelines, monitor progress, and escalate blockers with proposed solutions. Track delivery metrics, maintain accurate documentation, and contribute to process improvements for scalability.
Required Qualifications
- Bachelor's degree in business, social sciences, or a related field, or equivalent work experience
- 2 to 5 years in SaaS implementation, survey delivery, project management, or client onboarding
- Demonstrated ability to present data and results confidently to senior and executive audiences
- Strong consultative communication skills, with the ability to explain technical concepts to non-technical audiences
- Proven track record managing multiple concurrent programs and meeting deadlines in a fast-paced environment
- Proficiency with CRM and project management software (Salesforce, Asana, Smartsheet) and G-Suite
- Strong problem-solving skills and attention to detail
- Ability to build rapport and maintain strong client relationships
- Comfortable with occasional travel
- Applicants must be based in the US and authorized to work in the US at the time of hire
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