Surgical Scheduler, Plastic Surgery
$36,837–$50,752 year
On-siteFlorence, Massachusetts, United States
Job Summary
Coordinate complex surgical cases from consultation through postoperative follow-up by scheduling procedures, managing self-pay cosmetic cases, and serving as the primary patient contact. Obtain insurance authorizations, gather medical records, and perform patient registration while documenting demographic, medical, and financial information into computer systems in compliance with established procedures. Answer telephone inquiries, triage calls, and transcribe scheduling information across multiple systems to ensure timely, efficient service for patients and referring providers. Maintain confidentiality consistent with HIPAA guidelines and accurately translate patient requests into appropriate actions such as appointment scheduling, cancellations, or insurance updates.
Required Qualifications
- High School Diploma or Equivalent
- Customer service work experience, specifically in a contact/call center environment 0-1 year
- Experience in a medical office or health care setting, with Epic experience 0-1 year
Desired Qualifications
- Prior surgical scheduling experience
- Strong organizational skills
- Ability to manage multiple priorities in a fast-paced, collaborative environment
- Excellent customer service skills
- Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality
- Strong communication, interpersonal, and team skills
- Ability to exercise judgment in dealing with sensitive, confidential information
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems
- Ability to handle a high volume of calls and work in a fast-paced environment
- Ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available
- In-depth knowledge of the referral triage processes
- Knowledge of insurance stipulations that may affect appointment scheduling
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