Surgical Coordinator (Varied Schedule Options)
On-siteAustin, Texas, United States
Job Summary
Coordinate the entire surgery scheduling process from cost estimates, insurance verification, and patient treatment retention. Discuss estimated patient responsibility via telephone, verify benefits, and obtain prior authorizations using proper CPT and diagnosis codes. Process procedure order forms from internal providers, calculate cost estimates, and collect payment plans for outstanding balances. Resolve pre-authorization, registration, or referral issues before appointments and communicate surgical preparation details to patients. Track hesitancy for cancellations and implement consultative selling skills to retain and obtain appointments. Assist Accounts Receivable with rejected claims and maintain patient files while adhering to HIPAA guidelines. Full-time onsite work at our Austin, TX clinic with flexible Monday–Thursday hours.
Required Qualifications
- At least 2 years of experience as a surgery scheduler
- At least 2 years of customer service experience, in related field
- High School Diploma or higher
- Must have great attention to detail
- Knowledge of medical terminology
- Ability to demonstrate exceptional customer service skills
- Ability to finish assigned duties in a timely manner, with minimal supervision
- Self-starter, motivated to complete additional duties when time allows
- Ability to handle confidential and sensitive patient information
- Ability to communicate effectively on the telephone
- Ability to work well with others and responds cooperatively to supervision and feedback
- Full-time onsite mandatory
Desired Qualifications
- Spanish speaking is a plus
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