Surgery Scheduler
On-siteMemphis, Tennessee, United States
Memphis, Tennessee, United StatesOn-siteFull TimeAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Coordinate surgery scheduling, counseling, and post-operative care for refractive procedures, cataracts, and crosslinking. Complete consent documentation, track premium IOL conversions, and manage internal marketing activities. Maintain relationships with referring providers and ESG/PPMS/PASCH teams while ensuring clinical and financial chart accuracy. Log all calls, respond to inquiries, and adhere to HIPAA compliance and required trainings. Travel to clinical locations as needed. Requires associates degree or equivalent experience, proficiency in EHR software, and strong customer service skills.
Required Qualifications
- Associates Degree or equivalent from two-year college or technical school
- two to three years related experience and/or training
- equivalent combination of education and experience
- COA certification
- Sales or customer service background
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Demonstrated excellence in verbal communication
- Demonstrated excellence in written communication
- Exceptional interpersonal and customer service skills
- Critical thinking skills for identifying problems and resolutions in a fast-paced environment
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical or complex instructions and deal with several abstract and concrete variables
- Proficient in EHR medical software
- Ability to sit/stand/walk as the job requires for long periods of time
- climb/balance, lift, push/pull and stoop/crouch as needed
- Corrected or uncorrected visual acuity in at least one eye of 20/40 or better
- Ability to operate office equipment requiring the use of one hand
- Corrected or uncorrected hearing/speaking capacity to enable suitable telephone communication skills
Desired Qualifications
- COA certification
- ophthalmic/optometric experience
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